Our Approach
You don't need to know which treatment you need.
Start with your concern. Novaé assesses first, explains what we find, and recommends only what is relevant to you.
The Novaé Approach
Five stages, one record
01
Assess
Understand the concern, history, symptoms and goals.
02
Investigate
Visual, scalp or skin assessment and, where relevant, targeted blood markers and lifestyle factors.
03
Treat
The appropriate in-clinic treatment pathway.
04
Support
Personalised home care, Novaé products, nutrition and holistic support where relevant.
05
Review
Monitor progress and adapt the pathway.
Questions
Before you begin
We listen to your concern, review your history and carry out the relevant hair, scalp or skin analysis. Findings are explained plainly and a pathway is agreed with you before anything begins.
Not necessarily. If treatment is not appropriate for you, we say so and recommend the next step that is.
Yes. Nutrition, lifestyle and herbal support can form a pathway on their own, or run alongside clinical care.
Recommendations follow from your assessment findings, history and goals — fewer, relevant actions with clear reasons rather than a standard protocol.
Review intervals are set at your assessment and depend on the pathway, typically over a period of weeks to months so change can be measured.
That is the usual starting point. Begin with the online assessment, or message us on WhatsApp and we will guide you.
Yes — message us on WhatsApp and we will help you decide where to begin.
No. It is guidance only. It does not provide a diagnosis or replace a professional consultation.