Our Approach
You don't need to know which treatment you need.
Start with your concern. Novaé assesses first, explains what we find, and recommends only what is relevant to you.
The Novaé Approach
Five stages, one record
01
Assess
Understand the concern, history, symptoms and goals.
02
Investigate
Visual, scalp or skin assessment and, where relevant, targeted blood markers and lifestyle factors.
03
Treat
The appropriate in-clinic treatment pathway.
04
Support
Personalised home care, Novaé products, nutrition and holistic support where relevant.
05
Review
Monitor progress and adapt the pathway.
Care begins with understanding the concern. Your assessment helps determine what may be relevant, what may require further investigation, and which combination of clinic treatment, home care and holistic support is appropriate.
The full picture
What we see, learn and measure
Hair and skin concerns rarely exist in isolation. Novaé considers what we can see, what we can learn and, where appropriate, what we can measure.
What we see
- — Scalp, hair or skin analysis
- — Clinical photography
- — Visible patterns and presentation
- — Treatment history
What we learn
- — Health and concern history
- — Nutrition
- — Lifestyle
- — Routine
- — Hair and skin practices
- — Relevant symptoms
What we measure
Where clinically appropriate
- — Selected blood markers
- — Skin and scalp analysis data
- — Baseline measurements
- — Progress measurements
Your Novaé care plan
Clinical treatment
Home care
Holistic support
Review
Novaé does not diagnose systemic medical conditions. Where a finding suggests medical review, we recommend the appropriate referral.
Your Novaé journey
Care is a process, not a single appointment.
Day 1
Establish your baseline
- — Consultation
- — Analysis
- — Clinical photography
- — History
- — Testing where indicated
Next
Your care plan
- — Appropriate clinic treatment
- — Personalised home care
- — Holistic and nutritional recommendations where relevant
Week 4–6
Early review
- — Review symptoms, tolerance, routine and early response
- — Adjust the plan where appropriate
Week 12
Progress assessment
- — Compare with baseline
- — Repeat imagery or analysis where relevant
- — Review treatment and home-care response
Long term
Long-term review
- — Determine whether continued treatment, maintenance or a revised care strategy is appropriate
A general care framework only. Timings and steps are adapted to each patient, and not every pathway follows the same schedule.
The Novaé progress philosophy
We don't just treat. We track.
Hair and skin change over time. Where appropriate, Novaé uses baseline photography, analysis findings and review appointments to monitor progress and refine your care plan.
- Baseline
- Review
- Progress
- Refine
Clinic and home
One care plan.
In clinic
Professional assessment and treatment
- — Assessment
- — Analysis
- — Treatments
- — Professional review
At home
Daily support between appointments
- — Hair and skin care
- — Nutrition
- — Holistic support
- — Daily routine
Novaé home care is not simply a product shop. Formulations and holistic recommendations exist to continue the same care pathway between appointments.
Questions
Before you begin
We listen to your concern, review your history and carry out the relevant hair, scalp or skin analysis. Findings are explained plainly and a pathway is agreed with you before anything begins.
Not necessarily. If treatment is not appropriate for you, we say so and recommend the next step that is.
Yes. Nutrition, lifestyle and herbal support can form a pathway on their own, or run alongside clinical care.
Recommendations follow from your assessment findings, history and goals — fewer, relevant actions with clear reasons rather than a standard protocol.
Review intervals are set at your assessment and depend on the pathway, typically over a period of weeks to months so change can be measured.
That is the usual starting point. Begin with the online assessment, or message us on WhatsApp and we will guide you.
Yes — message us on WhatsApp and we will help you decide where to begin.
No. It is guidance only. It does not provide a diagnosis or replace a professional consultation.